We regret the impact that COVID-19 has had on your travel plans. In order to safeguard the welfare and safety of you and our Travel Concierge team, we have adjusted our hours of operation of your Concierge service to: Monday to Friday from 08:00AM to 11:00PM, Saturday and Sunday from 08:00AM to 09:00PM (Mexico city Time Zone), due to the contingency and complying with the government directive in force in Mexico. We hope to return to our 24 hour schedule soon.

In order to attend to your request, please contact your Personal Concierge at concierge@eliteconciergeservice.net or via chat when entering the service platform. Your Personal Concierge will assist you as soon as possible. We appreciate your preference and would like to thank you for your understading and support.